Privacy Policy

Last updated: 2026-06-04

1. Who We Are

neverEND is operated by Carila, an individual business based in Japan. For questions regarding this policy, please use the contact form.

2. Data We Collect

• Account information: Email address collected when you authenticate via Google OAuth
• Player name: Chosen by you during registration
• Game play data: Deaths, highest stage reached, total play time
• Purchase information: Subscription plan, block count (payment card details are handled exclusively by Stripe and are never stored by us)
• Uploaded content: Logo images submitted for Grid Placements
• Usage data: Pages visited, session duration
• Device data: Browser type, operating system (for compatibility purposes)
• IP address: Collected for security and fraud prevention

3. How We Use Your Data

• Account authentication and management
• Processing and managing subscriptions
• Displaying your logo on the game grid
• Service improvement and analytics
• Fraud detection and security
• Responding to enquiries submitted via the contact form
• Complying with legal obligations

We do not sell your personal data. We do not use your data for targeted advertising.

4. Third-Party Services

Your data may be transferred to and processed in Japan and the United States where our service providers operate. All providers are bound by data processing agreements.

5. Cookies

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required for authentication and security. Always active.
• Analytics cookies: Used to understand how the service is used.
• Preference cookies: Used to remember your settings.

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

6. Data Retention

• Account data: Duration of subscription + 12 months
• Purchase records: 7 years (legal obligation)
• Uploaded logo images: Duration of subscription + 90 days
• Usage and analytics data: 26 months
• Contact form messages: 3 years

Upon account deletion request, personal data will be deleted within 30 days, except where retention is required by law.

7. Your Rights

• Right to access the personal data we hold about you
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to object to processing of your data

To exercise any of these rights, please use the contact form.

8. Children's Privacy

The Service is not directed at children under 13. Users under 18 must obtain parental or guardian consent before making purchases. If you believe a child has provided personal data without appropriate consent, please contact us via the contact form and we will promptly delete the information.

9. Security

We implement appropriate technical measures to protect your personal data, including encrypted data transmission (HTTPS/TLS) and access controls. No system is completely secure. In the event of a data breach, we will notify affected users as required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of the service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions, please use the contact form.